Industry Training

   

General Courses

The following courses are currently being offered: (Click on a course to find out more information)

Course Dates Fee Description More info Instructor Credits
Course Completed

Beckett- Hands on Residential 07/18/2017 8:30AM - 3:30PM
Tuesday
$125
Call To Register 800-645-2876 No Info Available N/A N/A
Course Completed

Carlin University 06/28/2017 8:30AM - 3:30PM
Wednesday
$99
Contact Krista To Register 203-680-9401 No Info Available N/A N/A
Course Completed

Carlin University 06/27/2017 8:30AM - 3:30PM
Tuesday
$99
Contact Krista To Register 203-680-9401 No Info Available N/A N/A
Course Completed

Extreme Diagnostic Primary Controls 6/20/2017 8:00AM - 10:30AM
Tuesday
$50
Learn how primary controls can diagnose defective components and prevent repeat calls by detecting and reporting burner component failures with built in diagnostics. Learn how to install, set up and let the microprocessor perform the diagnostics. Click for Info Angel Gonzalez 0
TBD
Troubleshooting Oil Burner Problems TBD $50
With State of the Art controls Click for Info Prof. Charlie Masone 0
Course Completed

Extreme Diagnostic Primary Controls 5/10/2017 6:00PM - 8:30PM
Wednesday
$50
Simply troubleshooting for your Service techs Click for Info Prof. Angel Gonzalez 0
Course Completed

A/C Startup 4/27/2017 8:00AM - 12:00PM
Thursday
$75
Air Conditioning Season is around the corner No Info Available Prof. Eugene Silberstein 0
Course Completed

A/C TroubleShooting 4/27/2017 12:30PM - 4:30PM
Thursday
$75
Learn to effectively troubleshoot, diagnose and correct problems No Info Available Prof. Eugene Silberstein 0
Course Completed

Energy Kinetics 4/25/2017 8AM - 4PM
Tuesday
$149
Contact Kathy To Register 800-323-2066 No Info Available N/A N/A
Course Completed

Carlin University 4/05/2017 8:30AM - 3:30PM
Tuesday
$99
Contact Krista To Register 203-680-9401 No Info Available N/A N/A
Course Completed

Carlin University 4/04/2017 8:30AM - 3:30PM
Tuesday
$99
Contact Krista To Register 203-680-9401 No Info Available N/A N/A
Course Completed

Introduction to Oilheat 03/07/2017 to 05/05/2017
Tues & Thurs
6PM - 10PM
$1,595
Introduction to Oilheat
80 hour NORA Certification Class
Click for Info N/A 0
Course Completed

NORA Gold Venting Seminar 11/22/2016
6PM
$50
N/A No Info Available N/A 0
Course Completed

NORA Introduction to Oilheat 08/18/2016 to 10/27/2016
Tues & Thurs
6PM - 10PM
$1,595
Introduction to Oilheat
80 hour NORA Certification Class
Click for Info N/A 0
Course Completed

Customer Service Representative Training
Module 4
09/28/2016
9AM - NOON
$50
Module 4
Help your customer service representatives develop and hone their skills, as well as improve day-to-day interactions with your clients, easily articulate the value proposition of the company's products and services, and leave every customer with the perception of quality, trust and respect for the organization.
No Info Available N/A 0
Course Completed

Carlin University Roadshow 09/21/2016
Contact Kirsta for Info 203-680-9401 Click for Info N/A TBD
Course Completed

Customer Serivce Representative Training
Module 3
09/20/2016
9AM - NOON
$50
Module 3
Help your customer service representatives develop and hone their skills, as well as improve day-to-day interactions with your clients, easily articulate the value proposition of the company's products and services, and leave every customer with the perception of quality, trust and respect for the organization.
No Info Available N/A 0
Course Completed

Technician Customer Interaction Training
Module 2
09/15/2016
9AM - NOON
$50
Module 2
Help your technicians develop and hone their selling skills, as well as improve day-to-day interactions with your clients.
No Info Available N/A 0
Course Completed

Customer Service Representative Training
Module 2
09/15/2016
12:30PM - 3:30PM
$50
Module 2
Help your customer service representatives develop and hone their skills, as well as improve day-to-day interactions with your clients, easily articulate the value proposition of the company's products and services, and leave every customer with the perception of quality, trust and respect for the organization.
No Info Available N/A 0
Course Completed

Carlin University Roadshow 09/14/2016
Contact Kirsta for Info 203-680-9401 Click for Info N/A TBD
Course Completed

Technician Customer Interaction Training
Module 1
09/07/2016
9AM - NOON
$50
Module 1
Help your technicians develop and hone their selling skills, as well as improve day-to-day interactions with your clients.
No Info Available N/A 0
Course Completed

Customer Service Representative Training
Module 1
09/07/2016
12:30PM - 3:30PM
$50
Module 1
Help your customer service representatives develop and hone their skills, as well as improve day-to-day interactions with your clients, easily articulate the value proposition of the company's products and services, and leave every customer with the perception of quality, trust and respect for the organization.
No Info Available N/A 0
Course Completed

NORA Gold Tank Certification 08/11/2016 9:00AM - 3:30PM $50
Learn: Why tanks fail, Installation criteria, Assessment methods, Inspection procedures Click for Info John Levey 6
Course Completed

NORA Silver Certification Review & Exam 08/09/2016 8:30AM - 4:30PM $50
Review & Test Click for Info John Levey N/A
Course Completed

Peerless Live-fire training 08/02/2016
Peerless Live-fire Training Click for Info N/A TBD
Course Completed

NORA Train the trainer 07/21/2016 9:00AM - 4:00PM $0
Contact J. Levey for info 516-679-4686 No Info Available N/A 0
Course Completed

Beckett Hands on Residential Training 7/20/2016 8:00AM - 4:00PM $125
To enhance the knowledge of servicemen, installers, or related personnel, regardless of background or years of experience. No Info Available Jeff Rozga 0
Course Completed

Beckett hands on Residential Training 7/19/2016 8:00AM - 4:00PM $125
To enhance the knowledge of servicemen, installers, or related personnel, regardless of background or years of experience. No Info Available Jeff Rozga 0
Course Completed

NORA Gold Hydronics 6/3/2016 9am-4pm $50
N/A No Info Available Dave Holdorf 0
Course Completed

Advanced Electrical Training 5/19/2016 8:00AM - 12:00PM $40
N/A Click for Info Prof. Eugene Silberstein 0
Course Completed

NORA Silver Certification Review & Test 5/18/2016 8:00am - 4:30PM $50
N/A Click for Info John Levey 0
Course Completed

Electrical Training for OilHeat Techs 5/17/2016 8:00AM - 12:00PM $40
N/A Click for Info Prof. Eugene Silberstein 0
Course Completed

Intro to Oilheat 4/5/2016 6:00PM $1,595
N/A No Info Available N/A 0
Course Completed

A/C TroubleShooting 4/5/2016 8:00AM - 12:00PM $75
Learn to effectively troubleshoot, diagnose and correct problems No Info Available Prof. Eugene Silberstein 0
Course Completed

A/C Startup 4/4/2016 8:00AM - 12:00PM
$75
Air Condintioning Season is around the corner Click for Info Prof. Eugene Silberstein 0


Technician Customer Interaction Training

The New York Oil Heating Association (NYOHA) has teamed with NORA and ServicEdge’s TechAdvantage to provide sales training sessions for technicians. Help your technicians develop and hone their selling skills, as well as improve day-to-day interactions with your clients. TechAdvantage offers three modules which will help technicians become skilled with customer interaction and understand how to articulate the value proposition of various equipment sales opportunities.

MODULE 1: Being Comfortable with Customer Interaction

MODULE 2: Identifying, Documenting, and Understanding How to Articulate a Value Proposition

MODULE 3: Talking About Your Products and Services, and Creating Valuable Leads

Course Dates Fee Description More info Instructor Credits
Course Completed

Module 2 Wednesday
April 12, 2017
8:30AM to 11:30AM
$30
Identifying, Documenting, and Understanding How to Articulate a Value Proposition Click for Info N/A N/A
Course Completed

Module 2 Tuesday
April 11, 2017
8:30AM to 11:30AM
$30
Identifying, Documenting, and Understanding How to Articulate a Value Proposition Click for Info N/A N/A
Course Completed

Module 1 Thursday
March 23, 2017
8:30AM to 11:30AM
$30
Being Comfortable with Customer Interaction Click for Info N/A N/A
Course Completed

Module 1 Wednesday
March 22, 2017
8:30AM to 11:30AM
$30
Being Comfortable with Customer Interaction Click for Info N/A N/A


Customer Service Representative Training

The New York Oil Heating Association (NYOHA) has teamed with NORA and ServicEdge to provide customer service training sessions. Help your customer service representatives develop and hone their skills, as well as improve day-to-day interactions with your clients, easily articulate the value proposition of the company's products and services, and leave every customer with the perception of quality, trust and respect for the organization. ServicEdge offers four modules, which will help customer service representatives become skilled with customer interaction, be more confident when interacting with the client, and generate sales.

MODULE 1: Defining Excellence in Customer Service

MODULE 2: Opening and Closing Calls — Professionally

MODULE 3: Handling Disgruntled Customers or Customer Complaints & Building Trust

MODULE 4: Customer Service Best Practices & Industry Education

Course Dates Fee Description More info Instructor Credits
Course Completed

Module 4 Wednesday
April 12th
Noon-3:00pm
$30
Customer Service Best Practices & Industry Education Click for Info N/A N/A
Course Completed

Module 3 Tuesday
April 11 2017
Noon-3:00pm
$30
Handling Disgruntled Customers or Customer Complaints & Building Trust Click for Info N/A N/A
Course Completed

Module 2 Thursday
March 23 2017
Noon-3:00pm
$30
Opening and Closing Calls Professionally Click for Info N/A N/A
Course Completed

Module 1 Wednesday
March 22 2017
Noon-3:00pm
$30
Defining Excellence in Customer Service Click for Info N/A N/A

New Location

All classes are held at our new state-of-the-art training facility.

131 East Ames Ct. Plainview NY 11803 (ENTRANCE AND PARKING IN THE REAR)

Click Here For Directions.


Technician

Introduction To Oilheat

Basic Service Technician Course

Oilheat Service Technicians can now be nationally certified. In order to be qualified for Bronze Certification you must complete at least 80 hours of classroom training and pass a comprehensive examination.

This introductory course will provide both the basic theory and "hands on" program training needed for the proper development of an oil heat service technician. All attendees will receive NORA'S OILHEAT TECHNICIAN'S MANUAL. Domestic oil burners and oil heating systems will be thoroughly covered in both classroom lectures, as well as in our a fully-equipped, "state-of-the-art" heating lab located right here on Long Island. Review sessions prior to the Bronze Certification examination are also included.

As Seen In Newsday:
Newsday Ad

Greg"I'm thrilled to be working in the Oilheat industry! I didn't need years of training to get my job; I took the basic course and I was hired. The pay is great, and so are the benefits, health insurance and pension plan. I don't have to invest a fortune in work clothes. I work close to home, and I use my service van to drive to and from work, so I don't need a second car. All in all, you can't beat a job like this for security, income and perks."

- Greg Neway, Fall 2006 Graduate
Wayne"I've been in the Oilheat industry for twenty years. I am NORA Gold Certified and I still take continuing education classes to sharpen my skills. In this industry, you always have the opportunity to learn and gain valuable knowledge to help further your career."

- Wayne Lawrence, Instructor, Introduction to Oilheat Class
Wayne currently teaches at an Oilheat Comfort Corp. facility.
What you'll learn:
  • Fuels, Combustion and Draft
  • Oil Burner Parts: Motors, pumps, pressure regulating valves, nozzles, fans and ignition systems.
  • Controls: Operating and limit controls, thermostats, hot water temperature controls, pressure controls, fan and limit controls. Primary controls, double and triple aquastats, relays and water feeders, etc.
  • Heating Systems: Steam, hot water, warm air.
  • Combustion Chamber: Sizing, materials, construction, pre-cast chambers, insulating and refractory types.
  • Installation of Tanks and Piping: Above-ground and buried tanks, gravity and suction systems, one and two pipe systems, fill and vent lines.
  • Wiring Control Systems
  • Oil Burner Servicing and Troubleshooting
  • Combustion and Efficiency Testing: CO2, draft, combustion, smoke readings, Use of combustion testing equipment.
Registration: Contact Oil Heat Comfort Corp @ 631-360-0200 or apply online.
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NORA Gold Certification


GOLD

The Gold Certification is for technicians to move beyond basic installation and repair as well as provide systems analysis of the house, advise customers on equipment needs and diagnose home comfort problems, as well as provide efficiency recommendations.

The program has eight modules of advanced training: Advanced Air Flow, Advanced Hydronics, Advanced Efficiency, Advanced Venting, Advanced Controls, Oil Tank Installation & Maintenance and BPI’s program Building Science Principles Reference Guide.

To achieve Gold status,Technicians are required to have a NORA Silver certification and an additional two years of experience working on oil burners beyond the three years required for Silver. Technicians must attend any four of the eight module classes and pass the test for each of the four.

An accompanying training manual for each has been published and can be purchased as part of the certification program or as a stand-alone self-learning guide.

The manuals are available for purchase at the NORA Marketplace.

All certified technicians (Gold/Silver/Bronze) may use the any Gold modules for CEUs can credit them towards their rectification. Each module carries six CEUs.

Gold certification will remain in effect until 5 years from the end of the year they passed the Gold Test and 24 NORA CEU’s mus be earned during the 5-year period for renewal.

Registration: Contact Oil Heat Comfort Corp @ 631-360-0200.
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NORA Silver Certification


SILVER SILVER CERTIFICATION REQUIREMENTS
Technicians that have the requisite training and experience and have passed a test administered by a NORA approved state Oilheat trade organization certification program can be certified at the Silver Level.

THE NORA SILVER CERTIFICATION
You can become one of the very select techs in our entire industry to earn the distinction of the Silver Certification, so enroll today!

From the NORA Education Center online:

The silver certification program is based on the training publication The Oilheat Technician's Manual which provides effective guidance on basic design, safety, and repair of Oilheating equipment.

Registration: Contact Oil Heat Comfort Corp @ 631-360-0200
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Continuing Education


Electric Tech In order to enhance the training and skills acquired through your NORA certification, it is required that you complete 24 credit hours of continuing education classes in a five-year period. This ensures that your skills are maintained and keeps you up-to-date with the latest technologies.

Professional trainers and owners have developed a model curriculum for technicians, with the aim of increasing their technical proficiency and keeping them abreast of the latest developments in the following areas: air handling and distribution systems, hydronics and hot water and steam boilers, burners, test equipment, water heaters, electricity, controls, fuel, venting and customer service.

Technical classes feature practical, hands-on training in a fully-equipped, "state-of-the-art" laboratory located right here on Long Island.

Registration:
Contact Oil Heat Comfort Corp @ 631-360-0200 or apply online. All class registrations must be completed 7 days before the class.
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